The challenges that we are facing today, both in the UK and across the globe are unprecedented. In times like this, it is important that we pull together and support one another wherever possible. We need to prioritise health, as well as keeping the world’s most critical equipment moving.
Acorn Industrial Services Ltd has been working hard to put measures in place to mitigate risk, protecting their ability to support business continuity through this difficult period.
First and foremost, ACORN® has been prioritising the health and safety of its employees, customers and suppliers since the initial outbreak of the Covid-19 coronavirus. Staff have been given extensive advice and training on optimum hygiene procedures to minimise the risk to both themselves and others. Nothing is more important than health, and Acorn has made sure to highlight this.
All ten of Acorn’s nationwide trade counters are now operating a ‘pre-arranged collections only’ policy to minimise the amount of time that customers spend in the branch. Orders can be placed over the phone and collected within the hour, helping to maintain service levels without compromising public health.
Distribution customers can also benefit from Acorn’s direct shipping offering, enabling them to send goods direct to their customer via their online webshop. With many workers now needing to work from home and staff shortages limiting business capacity, this will benefit a large percentage of distributors who can keep their business moving throughout this challenging time.
Ensuring a continuous supply of the most critical machine components is paramount. With this in mind, Acorn has increased stock levels to minimise the impact of the pandemic and ensure that businesses do not suffer long periods of downtime as a result.
Gavin Stacey, Acorn’s Sales Director, commented: “At Acorn, we have always prided ourselves on the high service levels that we offer to our customers. We are committed to supporting both new and existing customers through this pandemic, we remain fully operational ensuring that their most critical machinery continues to operate without downtime. If there is anything we can do to help your business through this challenging time, please do not hesitate to contact your local Acorn branch for assistance.”
For more information about how Acorn are supporting businesses through the Covid-19 coronavirus pandemic, contact your local customer service team today.