COVID-19 HTL’s Response

 

Company Statement

To ensure all our employees and customers are safe during these unprecedented times, our support and leadership teams are corresponding daily to address and respond to the ever-changing conditions, both at our facilities and where HTL operates.

HTL is focused on implementing strategies to limit the spread of COVID-19, in order to protect customers and employees.

Our People

The safety and health of HTL’s employees and colleagues is our number one priority and we are taking many steps to ensure all employees are provided with a safe working environment as always, especially during these difficult times. We continue to encourage office-based employees to work from home, whilst limiting the number of staff working within the facility.

For staff currently working in our facilities, we are enforcing social distancing rules and we have introduced more hand sanitising stations at entry and exit points, frequent deep cleaning of all equipment, desk screens installations and continue to provide PPE.

Our Customers

Our Customers are important and we’re dedicated to continue our ongoing support.

Our Account Managers and Service Engineers continue to assist HTL’s customers around the world. Group wide, we are following the advice of the relevant national health authorities and as some travel is beginning to be permitted, precautionary measures are being implemented to ensure the wellbeing of our customers and employees.

We are #InThisTogether

All of us are impacted somehow by the global pandemic that COVID19 and HTL Group are supporting our local communities as we are all #inthistogether. We stand by our NHS in the UK and continue to support key workers by proudly flying the NHS flag across at HTL’s facilities.

We’ve also provided medical protective equipment that were made at HTL’s HQ in Cramlington, using our 3D printing machines. The visors that were made have been donated to the local Hospital, with the aim to provide visors to other front-line workers and carers.

Looking to the future

HTL Group’s primary objective is to protect the health and wellbeing of all our employees and customers, so we will continue to follow Government Guidelines and maintain the implementation of precautionary measures, whilst continuing to deliver to each customer.

Although some operations have been impacted due to the Government Guidelines, HTL maintains its objective to always to deliver exceptional customer service and continues to support customers, despite the challenges our industry faces during this pandemic.

Paul Storey, HTL group MD, shares his thoughts, “We’re continuing to respond to customer requests, ensuring that we maintain our reactive and responsive support throughout this unprecedented time. The HTL team are working extremely hard in these difficult times to provide safe, on-time deliveries and services.

A large element of our engineering work cannot be done at home, so the health, safety, and wellbeing of our people and the communities they work in is our priority. We have changed many of our working methods to ensure that we can operate safely and in full conformance with the most recent Public Health England guidelines.

Our office-based teams are working from home, handling new and existing customer business, as well as staying in regular contact with each other, to help keep our business running and support the people that need our services.

I’m extremely grateful to our employees for the way in which they have adapted and responded to this exceptional and unique situation.”